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    Frequently Asked Questions

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    The Basics

    • What are ebooks?
    • Why should I buy ebooks?
    • What can I do with my ebooks?
    • Do I need to be online to read ebooks?
    • Can I put my ebooks on more than one computer/device?
    • Do I have to know a lot about computers?
    • What programs do I need to use the electronic titles from ?
    • What do I do if a title I want isn't here?
    • Who sets the prices on your ebooks?
    • Can I view PDFs from on my iPad?
    • Can I view PDFs from on my Kindle Fire?
    • Can I view PDFs from on my Nook Color?
    • Can I view PDFs from on my Android Tablet?

    Getting Started

    • How do I begin?
    • How do I put items into my shopping cart?
    • How do I make a purchase?
    • How do I use your search function?
    • How do I redeem a coupon?
    • How do I back up my ebooks?
    • How do I read an ebook on a mobile device?
    • I am a publisher: how do I get my products on ?

    Problems In Using Or Our Products

    Download Problems

    • I am getting a warning from the web browser when trying to download.
    • I am using Internet Explorer and cannot download -- what can I do?
    • I am using Opera and cannot download -- what can I do?
    • What happens if my download is interrupted?
    • What do I do if I accidentally delete or lose my PDF?
    • What do I do if my file downloads at 0kb?
    • What do I do if my download won't start?
    • What do I do if I have gone through the FAQ and still can't download?

    Checkout Problems

    • What do I do if I am unable to use a credit card because I am getting an authorization error?
    • What if I made payment via PayPal but did not get any links to download?
    • What if I have some other checkout problem?

    Problems Viewing PDF Files

    • What do I do if my file downloaded but cannot be viewed correctly?

    Printed Books

    • What's different about your printed books?
    • Why are some products available in print and others are only available as downloads?
    • What do I do if my printed product wasn't delivered?
    • Why is the shipping cost higher than I expected?
    • What's the difference between printed books that come from original electronic format vs. scanned image books?

    Individual Format FAQs

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